The silver or bronze jewels are prepared, shipped and delivered in Italy by Nexive Express courier within 10 working days of purchase. For gold jewelery, the waiting time can vary up to a maximum of 20 working days. For more detailed information you can write to us and we will let you know if the jewel is already available. Times may increase if customization of jewelry is required.
The shipping cost in Italy is 6 euros, with free shipping over 150 €. The shipping cost to all other European countries – excluding Italy – is 15 euros. For faster shipping options or to know the preparation times of personalized jewels: firstname.lastname@example.org
It is also possible to choose the “collection in the laboratory” option (Porta Venezia area, Milan) to avoid paying shipping costs. We will contact you to arrange the pickup.
If you have chosen the wrong size or you are not satisfied with a purchased product, you can return and exchange it for another piece of jewelry, get a voucher to use for a subsequent purchase or ask for a refund of the purchase price. Personalized jewelry cannot be returned.
To make a return you will have to write to email@example.com and we will reply with the instructions to proceed. The shipping costs for the return are charged to the customer. The refund will be made upon receipt of the return.